Legal holds
Last updated 2 October 2026
← Help centre · Admin and security
Keep content exactly as it is for a legal matter.
On the Enterprise+ plan the Owner can place a legal hold under Admin, then Legal holds. A hold covers the whole workspace, one channel, or one person.
- While a hold is open, what it covers cannot be edited, archived by Keeping messages, deleted for good or removed by erasing a person, and the workspace cannot be deleted.
- It covers messages and their files, canvases and tasks in lists. Canvases can still be written in, because every earlier version is kept, but their title is fixed. Tasks can still be ticked off, assigned and moved, but not reworded or deleted.
- A hold on a person covers their messages and direct conversations, the canvases they created or wrote in, the tasks they created or are assigned, and the lists they created.
- People are not told that a hold exists.
- Releasing a hold deletes nothing. Every placing and release is in the audit log.
Related
- Single sign-on and automatic user provisioning
- Devices and sign-in policy
- Two-step sign-in
- Data protection rules
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Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.