Help centre
Last updated 2 October 2026
Guides for using Intercom Chat. If you cannot find what you need, email support@intercomchat.com.
Getting started
- Create your company’s workspace · Every company gets its own workspace at its own address.
- Sign in, and find your workspace address · How to get back into your workspace if you have forgotten the address or your password.
- Invite your team · Owners and Admins can invite people and choose their role.
Working in channels
- Channels and direct messages · Where conversations happen, and who can see them.
- Threads, reactions and mentions · Keep a conversation tidy and get someone’s attention.
- Share files and record clips · Attach files, preview images, and record a short audio or video message.
- Search · Find a message, canvas or channel.
- Canvases, lists and tasks · Documents and to-dos that sit beside your conversations.
Staying on top of things
- Save, pin and be reminded · Three ways to keep an important message from getting lost.
- Notifications · Browser notifications and email for mentions and direct messages.
- Schedule a message · Write now, send later.
- AI recaps, summaries and the assistant · Catch up quickly. The AI only uses what you can already read.
Your team and other companies
- The People directory and org chart · Who is here, what they do, and who they report to.
- Guests: working with people outside your company · Invite a client or partner into only the channels you choose.
- Share a channel with another company · Talk with a partner company in a channel both of you can see.
- Connect GitHub, Jira and other tools · Post updates from your other tools into a channel.
Admin and security
- Single sign-on and automatic user provisioning · Let people sign in with your company’s identity provider.
- Devices and sign-in policy · See where you are signed in, and control how long sign-ins last.
- Two-step sign-in · Protect your account with a code from an authenticator app.
- Data protection rules · Stop card numbers, secrets and chosen phrases from being posted.
- Deleted messages and how long messages are kept · Deleting archives a message; only an Owner or Admin can remove it for good.
- Export or delete your workspace’s data · Your data is yours.
Plans and payment
- Plans, billing and paying · How paid plans are charged and how to change them.
Fixing a problem
- I cannot see a channel or a message · The usual reasons, and what to do.
- Notifications are not arriving · A short checklist.
- The site is slow or not loading · Check our status page, then tell us.
- Contact support · Ask the help assistant, or write to us.
Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.