Write, format and edit messages
Last updated 2 October 2026
← Help centre · Working in channels
Bold, code and quotes, emoji, changing what you sent, and jumping anywhere.
Press Enter to send and Shift+Enter for a new line.
Formatting
- *bold*, _italic_ and ~struck through~: put the mark on both sides of the words.
- `code` for a short piece of code, and three backticks before and after for a block of code.
- A line that starts with > is shown as a quote.
- The Bold, Italic, Strike through and Code buttons by the message box add the marks around the words you selected.
Emoji
Choose Insert an emoji by the message box to pick one. Add a reaction on a message opens the same picker.
Change a message you sent
- Hover your message and choose Edit message. Or, in an empty message box, press the Up arrow to change your last message.
- Change the words.
- Press Enter to save, or Esc to leave it as it was.
Everyone sees the new words straight away, marked “(edited)”. This works in channels and direct messages, and only on messages you wrote. Your company’s data-protection rules, if it has any, check the new words too.
Jump anywhere
Press Ctrl+K (Cmd+K on a Mac), type part of a name and press Enter to open a channel, a conversation or a page such as Devices or Help. Places with unread messages come first.
Related
- Channels and direct messages
- Threads, reactions and mentions
- Links and link previews
- Calls and video chat
Was this not what you needed? Email support@intercomchat.com and tell us what you were trying to do.
Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.