Make the sidebar yours

Last updated 2 October 2026

← Help centre · Staying on top of things

Mark unread, mute, your own sections, and quick commands.

Mark unread

Hover a message and choose “Mark unread from here”. That message and everything after it count as unread again until you leave and come back. It works on channel messages (not thread replies) in channels you have joined, and in direct messages.

Mute

Choose the ⋯ beside a channel or conversation in the sidebar, then Mute (or type /mute in its message box). A muted one is dimmed, shows no unread count and sends you no notifications or mention emails, though a mention still shows its badge. Choose Unmute, or type /unmute, to undo. Only you are affected.

Your own sections

• Choose the ⋯ beside a channel or conversation, then New section…, and give it a name. It moves into that section at the top of your sidebar.
• The same menu moves things between your sections, or back to the usual list.
• Click a section’s name to fold it away; anything unread in it still shows. Its own ⋯ renames or deletes it, and deleting puts what was in it back.
• Sections are yours alone, up to 20.

Quick commands

Type / at the start of the message box to see them: /shrug, /me (says what you are doing), /mute, /unmute, /search followed by words, /leave (leaves a channel), /summarize (an AI catch-up of what you missed in a channel), /task followed by what needs doing (adds it to your tasks, in a channel), /schedule-call (opens the meeting form for this place) and /help. To send a message that starts with /, put a space before it.

Related

• Save, pin and be reminded
• Notifications
• Schedule a message
• AI recaps, summaries and the assistant

Was this not what you needed? Email support@intercomchat.com and tell us what you were trying to do.

Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.