Notifications are not arriving

Last updated 2 October 2026

← Help centre · Fixing a problem

A short checklist.

1. Open Devices and check that notifications are on for this browser.
2. Check that your browser has not blocked notifications for the site: look in the browser’s site settings.
3. Notifications are not shown while you are looking at the app; that is by design.
4. On an iPhone or iPad, add Intercom Chat to the Home Screen and open it from there.
5. Turn them off and on again from the Devices page.

If email is what is missing (invitations, resets, mention summaries), check spam and then ask your administrator to look at Admin, then Email, where queued and failed emails are listed.

Related

• I cannot see a channel or a message
• The site is slow or not loading
• Contact support

Was this not what you needed? Email support@intercomchat.com and tell us what you were trying to do.

Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.