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Last updated 2 October 2026

← Help centre · Fixing a problem

Check our status page, then tell us.

Open the System status page. It checks the web app, the database and the live-messaging service each time you open it.

• If everything shows as working, try reloading, or signing out and in.
• If you can install the app on your device, an offline notice appears when you have no connection.
• Still stuck? Email support@intercomchat.com with your workspace address and what you saw.

Related

• I cannot see a channel or a message
• Notifications are not arriving
• Contact support

Was this not what you needed? Email support@intercomchat.com and tell us what you were trying to do.

Xypno Business Solutions Ltd. Questions? Email support@intercomchat.com.